Eligibility
Training is available to Resellers, Partners, and Customers - both Direct and Indirect. Prospective candidates must wait until an agreement is signed with Interactive Intelligence or the prospective's Reseller prior to submitting a Registration Request.
Registration Policy
We are currently updating our registration policy.
Payment Options
Interactive Intelligence requires payment via credit card, company check (requires purchase order), or wire transfer. Payment is required prior to class admittance. For wire transfers, please contact our Registrar at 317-872-3000 or Education@inin.com.
Cancellation Policy
Interactive Intelligence requires WRITTEN notification of cancellation AT LEAST 10 BUSINESS DAYS BEFORE the start of class. Failure to comply with this policy will result in forfeiture of payment or voucher. Email cancellation requests to Education@inin.com.
Test Outs
Students may test out of the following courses:
Class Name IC System Installation IC System Administration IC Handler Development Interaction Dialer	Retail Price* US$1,000 US$1,000 US$1,000 US$1,000
*Partners, please apply discount. Students may test out of these courses on any day during designated test out weeks. Designated test out weeks are on the quarterly class schedule. Payment must be made at the time of registration. Credit cards and purchase orders are the only acceptable forms of payment for the Text Out exam. Once the student is confirmed for the test out, course materials will be shipped. Exam Students should allow 3 hours for each exam. If a student fails a test out exam, they are allowed to retest at any time but will be charged for each time they take a test out exam. Purchase Course Manuals Only Please send an email to Education@inin.com to request your manuals.
Re-Test Policy
Students who fail any of the certification exams are welcomed and encouraged to to retake the exam. The cost for a re-test is $500. (Partners apply discount) Re-tests must be scheduled with the Registrar. Credit cards and purchase orders are the only acceptable forms of payment for re-test exams. Students who fail the Text Out exam can re-take that exam at the cost of $1,000.